Shipping & Delivery Policy

1. Overview

MBClicksy provides multiple delivery options for our photo booth services, including instant physical prints, digital photo delivery, and additional services. This policy outlines our delivery methods, timelines, and terms for all products and services offered at our LuLu Mall, Kukatpally, Hyderabad location.

Our delivery services are designed to ensure you receive your precious memories quickly and securely, whether through instant prints, digital delivery, or additional physical products.

2. Types of Delivery Services

Instant Physical Prints

• High-quality photo prints available immediately after your session
• Professional photo paper with premium finish
• Multiple print sizes available (4x6, 5x7, 8x10, custom sizes)
• Instant delivery - prints ready within 2-3 minutes
• No additional delivery charges for instant prints

Digital Photo Delivery

• High-resolution digital copies of all photos from your session
• Delivered via email with download links
• QR code scanning for immediate download
• Cloud storage access for extended periods
• Social media optimized formats available

Additional Physical Products

• Custom photo frames and albums
• Large format prints and posters
• Photo magnets and keychains
• Custom photo merchandise
• Special occasion photo packages

3. Digital Delivery Methods and Timelines

QR Code Access

• Instant access immediately after photo session
• High-resolution JPEG format (300 DPI minimum)
• Individual photo files with session organization
• Unlimited downloads for 90 days
• Direct download to any device via QR scan

QR Code Delivery

• Instant access via QR code provided after session
• Direct download to mobile devices
• No email required for immediate access
• QR code valid for 90 days
• Shareable links for easy distribution

Cloud Storage Access

• Secure cloud storage for 90 days (standard)
• Extended storage available for additional fees
• Private access with unique login credentials
• Bulk download options for large sessions
• Online viewing and sharing capabilities

WhatsApp Delivery

• Quick delivery via WhatsApp for small batches
• Compressed images for instant sharing
• High-resolution versions sent via other methods
• Delivery within 30 minutes of session
• Available for up to 10 photos per session

4. Physical Product Delivery

Standard Print Delivery

• Only standard 4x6 prints available from booth
• Instant printing - no waiting time
• No custom sizes or special products available
• Premium quality photo paper included
• Additional prints available by contacting support

Additional Print Orders

• Extra prints can be ordered by contacting support
• Processing time: 24-48 hours for additional prints
• Pickup available at our booth location
• Digital copies always remain available via QR code
• Special size prints available on request

Digital Copy Re-delivery

• QR codes valid for 90 days after photo session
• Re-send service available via email if QR code expires
• High-resolution versions available on request
• Cloud storage backup for important photos
• Multiple format options (JPEG, PNG, PDF)

5. Delivery Requirements and Information

Customer Information Required

For successful delivery, we require:

• Valid email address for digital delivery
• Working mobile phone number
• Complete postal address for physical delivery
• Alternative contact information for backup
• Special delivery instructions if any

Delivery Address Verification

• Addresses verified before processing delivery
• Confirmation call made for home deliveries
• Customer required to provide landmark information
• Address changes allowed up to 2 hours before dispatch

Email Delivery Requirements

• Valid email address that accepts large files
• Spam folder checking recommended
• Alternative email address recommended as backup
• Corporate email filters may affect delivery

6. Delivery Charges and Payment

Digital Delivery via QR Code

• Instant QR code access - included with every session
• High-resolution downloads immediately available
• QR codes valid for 90 days at no extra charge
• Multiple format options (JPEG, PNG, PDF)

Instant Print Delivery

• Photos printed automatically after capture
• No additional delivery charges for instant prints
• Premium quality photo paper included
• Prints ready within 2-3 minutes

Additional Print Services

• Extra prints available on request
• Contact support for additional copies
• Pickup available at booth location
• QR code provides unlimited digital access

Payment Terms

• Delivery charges collected at time of booking
• Cash on delivery available for verified customers
• Prepayment required for courier deliveries
• Digital payment methods accepted

7. Delivery Confirmation and Tracking

Digital Delivery Confirmation

• Email delivery receipt provided automatically
• Download confirmation tracking available
• Failed delivery notifications sent immediately
• Customer service follow-up for delivery issues

Physical Delivery Tracking

• SMS notifications for order dispatch
• Live tracking for courier deliveries
• Delivery confirmation with recipient signature
• Photo proof of delivery for verification

Pickup Notifications

• SMS notification when order is ready for pickup
• Phone call for time-sensitive orders
• Pickup reminder after 24 hours
• Extended storage available for delayed pickups

8. Delivery Issues and Resolution

Digital Delivery Problems

If you don't receive your digital photos:

• Check spam/junk email folders
• Verify email address provided is correct
• Contact us immediately for alternative delivery
• Alternative email addresses can be used
• Manual delivery assistance provided

Physical Delivery Issues

• Incorrect address: Customer bears redelivery costs
• Recipient not available: Held for 48 hours
• Damaged during delivery: Full replacement provided
• Lost shipments: Investigation and resolution within 7 days

Resolution Timeline

• Digital delivery issues: Resolved within 2-4 hours
• Local delivery problems: Resolved within 24 hours
• Courier issues: Resolved within 48-72 hours
• Complex cases: Up to 7 business days

9. Special Delivery Services

Instant Digital Access

• QR codes generated immediately after photo session
• No waiting time for digital copies
• Available 24/7 through automated system
• Self-service download process
• No staff assistance required

Group Session Access

• Single QR code provides access for all group members
• All participants can download the same photos
• Shared access valid for 90 days
• No individual delivery or separate access codes
• Group photos available to all members instantly

Celebration Mode Features

• Special themed frames for birthdays and celebrations
• Automated effects for special occasions
• Same instant access via QR code
• Celebration photos retain same 90-day access period
• No custom editing or professional processing

10. Quality Assurance

• All photos quality-checked before delivery
• Color correction and basic editing included
• Multiple format options for different uses
• Backup copies maintained for 90 days
• Re-delivery available if quality issues found

11. Data Security and Privacy

• Secure email delivery with encrypted attachments
• Password-protected download links when requested
• Private cloud storage with access controls
• Photos not shared with third parties
• Secure deletion after storage period expires

12. International Delivery

Currently, physical delivery is limited to India. Digital delivery is available worldwide.

Digital Delivery Worldwide

• Email delivery available to any country
• Cloud storage access from anywhere
• Multiple format options for international use
• Time zone considerations for delivery timing

Physical International Shipping

• Available on special request
• International courier charges applicable
• Customer responsible for customs and duties
• Extended delivery timeline (7-15 business days)

13. Delivery Terms and Conditions

• Delivery timelines are estimates, not guarantees
• Weekend and holiday deliveries may be delayed
• Force majeure events may affect delivery schedules
• Customer notification provided for any delays
• Alternative arrangements offered when possible
• Delivery attempts limited to 3 times for physical products

14. Customer Support for Delivery

For delivery-related questions or issues:

Support Response Times

• Urgent delivery issues: Within 30 minutes
• General delivery inquiries: Within 2-4 hours
• Email support: Within 6-12 hours
• WhatsApp support: Within 1-2 hours

15. Policy Updates

This Shipping and Delivery Policy may be updated to reflect changes in our services, technology, or regulations. Updates will be:

• Posted on our website with the updated date
• Communicated to customers via email for significant changes
• Applied to future orders and deliveries
• Available for review at our physical location

16. Agreement and Acceptance

By using MBClicksy's services, you agree to this Shipping and Delivery Policy. Your booking and payment constitute acceptance of these terms. If you have questions or concerns about our delivery policies, please contact us before booking your session.