Refund Policy

1. Overview

At MBClicksy, we are committed to providing exceptional automated photo booth services and ensuring customer satisfaction. This Refund Policy outlines the terms and conditions under which refunds may be provided for our automated services.

This policy applies to all automated photo booth services provided by MBClicksy at our location in Lulu Mall Food Court, 3rd Floor, Kukatpally, Hyderabad. Our service is pay-per-use with no advance bookings or staff assistance required.

2. Refund Eligibility

Full Refund Conditions

You are eligible for a full refund under the following circumstances:

• Equipment failure that prevents photo session completion
• Payment processed but booth malfunctions before photos are taken
• Photos taken but printing system fails completely
• QR code system failure preventing digital copy access
• Major technical issues that result in unusable photos
• Service unavailable due to maintenance or power outage

Partial Refund Conditions

Partial refunds may be considered for:

• Photos taken but some prints fail to process (refund for missing prints)
• QR code works but some digital files are corrupted
• Equipment issues affecting photo quality but session completed
• Lighting malfunction resulting in poor photo quality

No Refund Conditions

No refunds will be provided in the following situations:

• Photos successfully taken, printed, and QR code provided
• Customer dissatisfaction with personal appearance in photos
• User error in operating the automated booth
• Change of mind after photos are taken and processed
• Lost or expired QR codes (customer responsibility)
• Inappropriate behavior resulting in service termination

3. Automated Booth Service Terms

Pay-Per-Use Model

• Payment is made before service at the automated booth
• No bookings or advance payments required
• Refunds processed only for technical failures
• Each session is independent with immediate service delivery

Instant Service Delivery

• Photos taken, printed, and QR code provided immediately
• No cancellation possible once photos are taken
• Service completion occurs within minutes of payment
• Digital access remains available for 90 days

Group Sessions

• Groups pay once for shared photo session
• All participants share the same QR code access
• Refund applies to entire group session, not individuals
• Maximum 6 people per session as per booth capacity

4. Quality Assurance and Resolution

Quality Issues

If you experience quality issues with our automated service:

• Contact support immediately at +91 9676455444
• Technical issues are logged and investigated promptly
• Evidence of malfunction may be required for refund processing
• Refunds provided when technical failure is confirmed

Technical Problems

• Automated systems have built-in diagnostic capabilities
• Remote monitoring helps identify issues quickly
• If booth fails after payment, full refund is automatic
• Technical support available during operating hours

Customer Satisfaction

• We strive for 100% customer satisfaction
• Feedback is welcome and acted upon promptly
• Reasonable requests for adjustments will be accommodated
• Refunds considered for legitimate quality concerns

5. Refund Process and Timeline

How to Request a Refund

1. Contact us immediately at +91 9676455444 or bheema.clicksy@gmail.com
2. Provide booking details and reason for refund request
3. Submit any supporting documentation if applicable
4. Allow our team to investigate and respond to your request

Processing Timeline

• Refund requests are reviewed within 24-48 hours
• Approved refunds are processed within 3-5 business days
• Complex cases may take up to 7 business days for resolution
• Customer will be notified of refund status via email or phone

Refund Methods

Refunds will be processed using the same payment method used for the original transaction:

• Cash payments: Cash refund at our location
• Credit/Debit cards: Refund to original card (3-7 business days)
• UPI payments: Refund to original UPI account (1-3 business days)
• Net banking: Refund to original bank account (3-5 business days)
• Digital wallets: Refund to original wallet account (1-2 business days)

6. Special Circumstances

Weather-Related Issues

• Indoor photo booth services are not affected by weather
• Mall closures due to severe weather may result in rescheduling
• Customers unable to reach due to weather can reschedule without penalty

Immediate Service Model

• No advance bookings means no attendance issues
• Pay-per-use eliminates scheduling conflicts
• Service provided immediately upon payment

Government Restrictions

• Government-mandated closures result in full refunds
• Capacity restrictions may require rescheduling
• Health and safety guidelines take precedence

Force Majeure Events

• Natural disasters, power outages, or other uncontrollable events
• Full refunds provided for cancelled services
• Alternative arrangements offered when possible

7. Digital Products and Services

QR Code Digital Access

• QR codes are generated instantly after photo session
• No email delivery or contact information required
• QR code malfunction qualifies for partial refund
• Customer responsible for keeping QR code safe

Photo Quality Standards

• All photos meet professional quality standards
• Minor imperfections due to customer movement not grounds for refund
• Major quality issues will be addressed with retakes or refunds

8. Refund Limitations

Maximum Refund Amount

• Refunds limited to the amount paid for services
• No compensation for travel expenses or other indirect costs
• Service fees may be deducted from refunds in certain cases

Time Limitations

• Refund requests must be made within 48 hours of service
• Quality issues must be reported during or immediately after session
• No refunds considered after photos have been delivered and accepted

Documentation Requirements

• Valid payment receipt or booking confirmation required
• Supporting evidence for quality issues may be requested
• False claims may result in refund denial and service restrictions

9. Dispute Resolution

Initial Resolution

• All disputes should be reported to our staff immediately
• On-site resolution preferred whenever possible
• Management available for escalated concerns

Formal Complaints

• Written complaints accepted via email or written letter
• Formal review process initiated within 24 hours
• Customer notified of investigation outcome

Third-Party Resolution

• Unresolved disputes may be escalated to consumer forums
• Mediation preferred over legal proceedings
• All efforts made to reach amicable solutions

10. Policy Updates and Communication

• This refund policy may be updated periodically
• Changes will be communicated via website and email
• Updated policy applies to future transactions only
• Customers notified of significant policy changes
• Current policy version always available on our website

11. Contact Information for Refunds

For refund requests, questions, or concerns:

Response Timeline

• Phone calls: Immediate response during business hours
• Email inquiries: Response within 6-12 hours
• WhatsApp messages: Response within 2-4 hours
• Walk-in concerns: Immediate attention

12. Customer Rights

As a MBClicksy customer, you have the right to:

• Clear information about refund policies before service
• Fair treatment in refund request processing
• Timely response to refund inquiries
• Appeal refund decisions through proper channels
• Escalate unresolved issues to appropriate authorities
• Receive refunds in the original payment method
• Privacy protection of personal and financial information

13. Acknowledgment and Agreement

By using MBClicksy's services, you acknowledge that you have read, understood, and agree to this Refund Policy. This policy forms part of our Terms and Conditions and is legally binding.

Your use of our services constitutes acceptance of these refund terms and conditions. If you do not agree with any part of this policy, please contact us before using our services.